About Us
Gaines & Critzer, Ltd. is a family-owned independent commercial insurance agency that serves customers in Virginia, North Carolina, and West Virginia.
Founded in 1986 by Scott Critzer & Ronnie Gaines, and now a second generation agency run by Jason Critzer & Troy Gaines. We specialize in providing insurance solutions for the forest products and commercial trucking industries, as well as other types of businesses.
We represent "A" rated insurance companies that are committed to the needs of our customers. We provide solutions and offer payment plans that fit you and your business. We also provide personalized service and prompt claims handling to ensure customer satisfaction.
Our agency’s mission is to provide trust, reliability, commitment, quality, service, and knowledge to our customers. Our staff consists of experienced and licensed professionals who are ready to help with your insurance needs. Gaines & Critzer Ltd. is a trusted and reliable partner for commercial insurance solutions.
Our Team
Meet our professional insurance team
Jason Critzer
President
Troy Gaines
Vice President
Scott Critzer
Past President / Sales Associate
Tammy Hallstein
Bookkeeper / Officer Manager
Jackie Aldridge
SR
Robin Chatham
CSR
Patricia Brown
CSR
Debbie Critzer
Assistant Bookkeeper
“Partnering with Gaines & Critzer, Ltd. has been a game-changer for my company. Their efficient claims process and proactive risk management strategies have saved us both time and money, ensuring our business is always safeguarded against unexpected challenges.“
Becky Miller